FAQs

How much is shipping?

Free domestic shipping is included for all Australian orders!

For our international customers, shipping charges are calculated at checkout. The courier service we use to ship your work will depend on your location and the size/weight of your order. Please note that shipping times can vary depending on your location. If your shipping price doesn’t seem right, please get in touch.

Note for international orders: Any duties and taxes incurred are the responsibility of the recipient and are payable upon receipt of the goods. Claudio Kirac, LSCK PTY LTD, is not responsible for any additional charges such as import duties, taxes, and custom clearance fees.

How are the orders packaged?

All artworks are professionally packaged to ensure your new artworks arrive to you safely. Please shoot us an email if you would like more information about this.

How long will it take for my art print or original work to arrive?

Art prints are printed, framed and dispatched within 7-14 days of your order being received. In busy times such as end of the year, this may take a little longer.

Originals are shipped within 7 days of order receipt, unless custom framing is required, this can take a little longer and we will communicate with you about this when you place your order.

How can I track my order?

You will receive an order confirmation as soon as your art print or original artwork has been shipped! This notice will include shipping information including your tracking number.

I didn’t receive a confirmation of order, what happens now?

If you haven’t received a confirmation email, please check your spam/junk mail folder. If you are still unable to find a confirmation of your order, please contact us.

Do you do commissions?

Claudio collaborates with brands, interior designers and other individuals on a regular basis. If you are interested in a professional collaboration, please email us. Claudio also takes on a limited number of personal commissions each year. Learn more and join the commission waitlist if you are interested.

What happens if I change my mind after placing my order?

As each art print is printed and framed just for you in the size and frame of your choice, we are unable to accept returns or exchanges. We are also unable to make any changes or cancellations to orders after 24 hours. If your new artwork arrives in anything other than perfect condition, please let us know as soon as possible.